API Code

Success

Code(String)	Message(String)	SubCode(String)	SubMessage(String)	Description/ How to solve
10000	Success

Failed

General Error Code (Part 1)

If you received the below errors, you can assume the transaction has failed. The transaction is created, but the status is REFUSED.

Code(String)	Message(String)	SubCode(String)	SubMessage(String)
30000	Account Error	invalid-account	Invalid account
30000	Account Error	disabled-account	Account disabled
30000	Account Error	invalid-account-type	Invalid account type
30000	Account Error	incorrect-credentials	The credentials are incorrect
30000	Account Error	incorrect-apikey	Incorrect API Key
30001	Input data errors	dublicate-data	Dublicate data
30001	Input data errors	dublicate-order	Dublicate order
30001	Input data errors	invalid-user	Invalid User
30001	Input data errors	invalid-amount	Invalid Amount
30001	Input data errors	amount-range-error	Amount range error
30001	Input data errors	exceed-amount-limit	Exceeding bank allowed amount limit
30001	Input data errors	parameters-error	Input parameters incorrect
30003	System error	Other-reason	Unknown Reason
30004	Processing error	invalid-payment-type	Invalid payment type
30004	Processing error	invalid-bank-error	Invalid bank error
30004	Processing error	mandatory-data	The data is mandatory
30004	Processing error	processing-error	Unknown processing error
30004	Processing error	insufficient-balance	Insufficient balance
30004	Processing error	invalid-transaction	Invalid transaction
30004	Processing error	browser-error	browser not support

General Error Code (Part 2)

If you received the below errors, you can assume the transaction has failed. This transaction has not been created on our side.

Code(String)	Message(String)	SubCode(String)	SubMessage(String)	Description
20000	Service Currently Unavailable			Temporary issue. Check with Pagsmile if keep receiving this error
40001	Missing Required Arguments			Check if all required parameters are included
40002	Business Failed	gen-card-token-fail	Gen card token fail
40002	Business Failed	card-token-expired	Card token expired
40002	Business Failed	missing-signature-config	Signature configuration missing	Check Authorization in header, or check if the request API URL is correct.
40002	Business Failed	merchant-status-abnormal	Merchant is now invalid	Contact Pagsmile to enable the account
40002	Business Failed	app-status-abnormal	App is invalid	Contact Pagsmile to enable the app
40002	Business Failed	app-not-match	App not match	The app_id in Authorization doesn't match with the app_id in the request
40002	Business Failed	invalid-signature	Signature is invalid	check the signature in Authorization
40002	Business Failed	no-method-supported	Method not supported	Check parameter "method"
40002	Business Failed	currency-not-supported	Currency not supported	Check parameter "method"
40002	Business Failed	duplicate-out_trade_no	out_trade_no is duplicate	out_trade_no should be unique for each transaction
40002	Business Failed	bank-side-busy	Bank side busy
40002	Business Failed	SYS-0001	other reason
40004	Method not supported			Check parameter "method"
40005	MediaType not supported			Check "Content-Type" in the header

General Error Code (Part 3)

If you received the below errors, you can assume the transaction has failed. The transaction is created, but the status is REFUSED, due to AML restrictions.

Code(String)	Message(String)	SubCode(String)	SubMessage(String)	Description
70001	Reject by high risk	10001	Verify Failed	User document id not exist
70001	Reject by high risk	10002	Document Fail	User's KYC failed
70001	Reject by high risk	10003	Legal Purpose	Legal risks
70001	Reject by high risk	10004	Fraud Suspect
70001	Reject by high risk	20001	Exceed total Transaction Limit	User exceeds regulated transaction amount
70001	Reject by high risk	20002	Exceed Total Frequency Limit	User exceeds regulated transaction frequency

General Error Code (Part 4)

If you received the below errors, you can assume the transaction has failed. The transaction is created, but the status is REFUSED, due to issues or block on the provider side.

Code(String)	Message(String)	SubCode(String)	SubMessage(String)	Description
90001	Bank Request Fail	71012	Invalid ID Number	Only for PIX
90001	Bank Request Fail	71013	Payer's bank is not authorized	Only for PIX
90001	Bank Request Fail	101	Invalid authorization	Only for CreditCard
90001	Bank Request Fail	102	Invalid card number	Only for CreditCard
90001	Bank Request Fail	103	Invalid cvv	Only for CreditCard
90001	Bank Request Fail	104	Invalid amount
90001	Bank Request Fail	105	SCA required	Only for CreditCard
90001	Bank Request Fail	106	Expired card	Only for CreditCard
90001	Bank Request Fail	107	Credit exceeded	Only for CreditCard
90001	Bank Request Fail	108	Invalid issuer	Only for CreditCard
90001	Bank Request Fail	109	Suspicion of fraud
90001	Bank Request Fail	110	Restricted card	Only for CreditCard
90001	Bank Request Fail	111	Transaction not permitted to issuer	Only for CreditCard
90001	Bank Request Fail	112	Transaction not permitted to acquirer	Only for CreditCard
90001	Bank Request Fail	113	Invalid transaction
90001	Bank Request Fail	114	Lost card	Only for CreditCard
90001	Bank Request Fail	115	Stolen card	Only for CreditCard
90001	Bank Request Fail	116	Insufficient funds
90001	Bank Request Fail	117	Do not honor
90001	Bank Request Fail	118	Contact issuer	Only for CreditCard
90001	Bank Request Fail	119	Duplicate transaction
90001	Bank Request Fail	120	Transaction not permitted to cardholder	Only for CreditCard
90001	Bank Request Fail	121	Exceeded refund limit
90001	Bank Request Fail	122	Invalid cardholder name	Only for CreditCard
90001	Bank Request Fail	123	Invalid expiration date	Only for CreditCard
90001	Bank Request Fail	124	Transaction not permitted to terminal
90001	Bank Request Fail	125	Card not activated	Only for CreditCard
90001	Bank Request Fail	126	Installment not supported
90001	Bank Request Fail	127	Invalid number of installments	Only for CreditCard
90001	Bank Request Fail	128	Daily frequency limit exceeded	Only for CreditCard
90001	Bank Request Fail	129	Daily amount limit exceeded	Only for CreditCard
90001	Bank Request Fail	130	Monthly frequency limit exceeded	Only for CreditCard
90001	Bank Request Fail	131	Monthly amount limit exceeded	Only for CreditCard
90001	Bank Request Fail	132	Exceeds frequency limit	Only for CreditCard
90001	Bank Request Fail	133	Exceeds amount limit	Only for CreditCard
90001	Bank Request Fail	190	Not allowed for unknown reason
90001	Bank Request Fail	201	Validation error
90001	Bank Request Fail	202	Invalid request data
90001	Bank Request Fail	203	Invalid card data	Only for CreditCard
90001	Bank Request Fail	204	Duplicate request
90001	Bank Request Fail	205	Card brand not supported	Only for CreditCard
90001	Bank Request Fail	206	ID cannot be empty or invalid
90001	Bank Request Fail	207	Name cannot be empty or invalid
90001	Bank Request Fail	208	Address verification failed
90001	Bank Request Fail	209	Payer declined the order
90001	Bank Request Fail	210	Payer account locked or closed
90001	Bank Request Fail	211	Payer account restricted
90001	Bank Request Fail	212	PIN error
90001	Bank Request Fail	213	Declined due to 3DS failed	Only for CreditCard
90001	Bank Request Fail	214	Invalid merchant
90001	Bank Request Fail	215	Invalid response
90001	Bank Request Fail	300	Order expired
90001	Bank Request Fail	401	Provider internal error
90001	Bank Request Fail	402	Connection error
90001	Bank Request Fail	403	Authentication error
90001	Bank Request Fail	404	Provider Request Timeout
90001	Bank Request Fail	405	Insufficient balance
90001	Bank Request Fail	406	Amount range error
90001	Bank Request Fail	407	Invalid card number	Only for CreditCard