API Code

Success

Code(String)	Message(String)	SubCode(String)	SubMessage(String)	Description/ How to solve
10000	Success

Failed

General Error Code (Part 1)

If you received the below errors, you can assume the transaction is failed. The transaction is created but the status is REFUSED.

Code(String)	Message(String)	SubCode(String)	SubMessage(String)	Description
40002	Business Failed	gen-card-token-fail	Gen card token fail
40002	Business Failed	card-token-expired	Card token expired
40002	Business Failed	bank-side-busy	Bank side busy	Timeout at the bank side
40002	Business Failed	SYS-0001	other reason	Failed at the bank side
70001	Reject by high risk	10001	Verify Failed	User document id not exist
70001	Reject by high risk	10002	Document Fail	User's KYC failed
70001	Reject by high risk	10003	Legal Purpose	Legal risks
70001	Reject by high risk	10004	Fraud Suspect
70001	Reject by high risk	20001	Exceed total Transaction Limit	User exceeds regulated transaction amount
70001	Reject by high risk	20002	Exceed Total Frequency Limit	User exceeds regulated transaction frequency
90001	Bank Request Fail	71012	Invalid ID Number	customer.identify info invalid

General Error Code (Part 2)

If you received the below errors, you can assume the transaction is failed. This transaction will not be created on our side.

Code(String)	Message(String)	SubCode(String)	SubMessage(String)	Description/ How to solve
20000	Service Currently Unavailable			Temporary issue. Check with Pagsmile if keep receiving this error
40001	Missing Required Arguments			Check if all required parameters are included
40004	Method not supported			Check parameter "method"
40005	MediaType not supported			Check "Content-Type" in the header
40002	Business Failed	missing-signature-config	Signature configuration missing	Check Authorization in header, or check if the request API URL is correct.
40002	Business Failed	merchant-status-abnormal	Merchant is now invalid	Contact Pagsmile to enable the account
40002	Business Failed	app-status-abnormal	App is invalid	Contact Pagsmile to enable the app
40002	Business Failed	app-not-match	App not match	The app_id in Authorization doesn't match with the app_id in the request
40002	Business Failed	invalid-signature	Signature is invalid	check the signature in Authorization
40002	Business Failed	no-method-supported	Method not supported	Check parameter "method"
40002	Business Failed	currency-not-supported	Currency not supported	Check parameter "method"
40002	Business Failed	duplicate-out_trade_no	out_trade_no is duplicate	out_trade_no should be unique for each transaction

CreditCard Error Code

Code(String)	Message(String)	SubCode(String)	SubMessage(String)
90001	Bank Request Fail	101	Invalid authorization
90001	Bank Request Fail	102	Invalid card number
90001	Bank Request Fail	103	Invalid cvv
90001	Bank Request Fail	104	Invalid amount
90001	Bank Request Fail	105	SCA required
90001	Bank Request Fail	106	Expired card
90001	Bank Request Fail	107	Credit exceeded
90001	Bank Request Fail	108	Invalid issuer
90001	Bank Request Fail	109	Suspicion of fraud
90001	Bank Request Fail	110	Restricted card
90001	Bank Request Fail	111	Transaction not permitted to issuer
90001	Bank Request Fail	112	Transaction not permitted to acquirer
90001	Bank Request Fail	113	Invalid transaction
90001	Bank Request Fail	114	Lost card
90001	Bank Request Fail	115	Stolen card
90001	Bank Request Fail	116	Insufficient funds
90001	Bank Request Fail	117	Do not honor
90001	Bank Request Fail	118	Contact issuer
90001	Bank Request Fail	119	Duplicate transaction
90001	Bank Request Fail	190	Not allowed for unknown reason
90001	Bank Request Fail	201	Validation error
90001	Bank Request Fail	202	Invalid request data
90001	Bank Request Fail	203	Invalid card data
90001	Bank Request Fail	204	Duplicate request
90001	Bank Request Fail	205	Card brand not supported
90001	Bank Request Fail	206	ID cannot be empty or invalid
90001	Bank Request Fail	207	Name cannot be empty or invalid
90001	Bank Request Fail	401	Provider internal error
90001	Bank Request Fail	402	Connection error
90001	Bank Request Fail	403	Authentication error