API Code
Success
10000
Success
Failed
General Error Code (Part 1)
If you received the below errors, you can assume the transaction has failed. The transaction is created, but the status is REFUSED.
30000
Account Error
invalid-account
Invalid account
30000
Account Error
disabled-account
Account disabled
30000
Account Error
invalid-account-type
Invalid account type
30000
Account Error
incorrect-credentials
The credentials are incorrect
30000
Account Error
incorrect-apikey
Incorrect API Key
30001
Input data errors
dublicate-data
Dublicate data
30001
Input data errors
dublicate-order
Dublicate order
30001
Input data errors
invalid-user
Invalid User
30001
Input data errors
invalid-amount
Invalid Amount
30001
Input data errors
amount-range-error
Amount range error
30001
Input data errors
exceed-amount-limit
Exceeding bank allowed amount limit
30001
Input data errors
parameters-error
Input parameters incorrect
30003
System error
Other-reason
Unknown Reason
30004
Processing error
invalid-payment-type
Invalid payment type
30004
Processing error
invalid-bank-error
Invalid bank error
30004
Processing error
mandatory-data
The data is mandatory
30004
Processing error
processing-error
Unknown processing error
30004
Processing error
insufficient-balance
Insufficient balance
30004
Processing error
invalid-transaction
Invalid transaction
30004
Processing error
browser-error
browser not support
General Error Code (Part 2)
If you received the below errors, you can assume the transaction has failed. This transaction has not been created on our side.
20000
Service Currently Unavailable
Temporary issue. Check with Pagsmile if keep receiving this error
40001
Missing Required Arguments
Check if all required parameters are included
40002
Business Failed
gen-card-token-fail
Gen card token fail
40002
Business Failed
card-token-expired
Card token expired
40002
Business Failed
missing-signature-config
Signature configuration missing
Check Authorization in header, or check if the request API URL is correct.
40002
Business Failed
merchant-status-abnormal
Merchant is now invalid
Contact Pagsmile to enable the account
40002
Business Failed
app-status-abnormal
App is invalid
Contact Pagsmile to enable the app
40002
Business Failed
app-not-match
App not match
The app_id in Authorization doesn't match with the app_id in the request
40002
Business Failed
invalid-signature
Signature is invalid
check the signature in Authorization
40002
Business Failed
no-method-supported
Method not supported
Check parameter "method"
40002
Business Failed
currency-not-supported
Currency not supported
Check parameter "method"
40002
Business Failed
duplicate-out_trade_no
out_trade_no is duplicate
out_trade_no should be unique for each transaction
40002
Business Failed
bank-side-busy
Bank side busy
40002
Business Failed
SYS-0001
other reason
40004
Method not supported
Check parameter "method"
40005
MediaType not supported
Check "Content-Type" in the header
General Error Code (Part 3)
If you received the below errors, you can assume the transaction has failed. The transaction is created, but the status is REFUSED, due to AML restrictions.
70001
Reject by high risk
10001
Verify Failed
User document id not exist
70001
Reject by high risk
10002
Document Fail
User's KYC failed
70001
Reject by high risk
10003
Legal Purpose
Legal risks
70001
Reject by high risk
10004
Fraud Suspect
70001
Reject by high risk
20001
Exceed total Transaction Limit
User exceeds regulated transaction amount
70001
Reject by high risk
20002
Exceed Total Frequency Limit
User exceeds regulated transaction frequency
General Error Code (Part 4)
If you received the below errors, you can assume the transaction has failed. The transaction is created, but the status is REFUSED, due to issues or block on the provider side.
90001
Bank Request Fail
71012
Invalid ID Number
Only for PIX
90001
Bank Request Fail
71013
Payer's bank is not authorized
Only for PIX
90001
Bank Request Fail
101
Invalid authorization
Only for CreditCard
90001
Bank Request Fail
102
Invalid card number
Only for CreditCard
90001
Bank Request Fail
103
Invalid cvv
Only for CreditCard
90001
Bank Request Fail
104
Invalid amount
90001
Bank Request Fail
105
SCA required
Only for CreditCard
90001
Bank Request Fail
106
Expired card
Only for CreditCard
90001
Bank Request Fail
107
Credit exceeded
Only for CreditCard
90001
Bank Request Fail
108
Invalid issuer
Only for CreditCard
90001
Bank Request Fail
109
Suspicion of fraud
90001
Bank Request Fail
110
Restricted card
Only for CreditCard
90001
Bank Request Fail
111
Transaction not permitted to issuer
Only for CreditCard
90001
Bank Request Fail
112
Transaction not permitted to acquirer
Only for CreditCard
90001
Bank Request Fail
113
Invalid transaction
90001
Bank Request Fail
114
Lost card
Only for CreditCard
90001
Bank Request Fail
115
Stolen card
Only for CreditCard
90001
Bank Request Fail
116
Insufficient funds
90001
Bank Request Fail
117
Do not honor
90001
Bank Request Fail
118
Contact issuer
Only for CreditCard
90001
Bank Request Fail
119
Duplicate transaction
90001
Bank Request Fail
120
Transaction not permitted to cardholder
Only for CreditCard
90001
Bank Request Fail
121
Exceeded refund limit
90001
Bank Request Fail
122
Invalid cardholder name
Only for CreditCard
90001
Bank Request Fail
123
Invalid expiration date
Only for CreditCard
90001
Bank Request Fail
124
Transaction not permitted to terminal
90001
Bank Request Fail
125
Card not activated
Only for CreditCard
90001
Bank Request Fail
126
Installment not supported
90001
Bank Request Fail
127
Invalid number of installments
Only for CreditCard
90001
Bank Request Fail
190
Not allowed for unknown reason
90001
Bank Request Fail
201
Validation error
90001
Bank Request Fail
202
Invalid request data
90001
Bank Request Fail
203
Invalid card data
Only for CreditCard
90001
Bank Request Fail
204
Duplicate request
90001
Bank Request Fail
205
Card brand not supported
Only for CreditCard
90001
Bank Request Fail
206
ID cannot be empty or invalid
90001
Bank Request Fail
207
Name cannot be empty or invalid
90001
Bank Request Fail
208
Address verification failed
90001
Bank Request Fail
209
Payer declined the order
90001
Bank Request Fail
210
Payer account locked or closed
90001
Bank Request Fail
211
Payer account restricted
90001
Bank Request Fail
212
PIN error
90001
Bank Request Fail
213
Declined due to 3DS failed
Only for CreditCard
90001
Bank Request Fail
214
Invalid merchant
90001
Bank Request Fail
215
Invalid response
90001
Bank Request Fail
300
Order expired
90001
Bank Request Fail
401
Provider internal error
90001
Bank Request Fail
402
Connection error
90001
Bank Request Fail
403
Authentication error
90001
Bank Request Fail
404
Provider Request Timeout
90001
Bank Request Fail
405
Insufficient balance
90001
Bank Request Fail
406
Amount range error
90001
Bank Request Fail
407
Invalid card number
Only for CreditCard
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